Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To qualify for a return, the item must be unused, unsharpened, unwashed, and in the same condition in which it was received. It must include its original packaging, labels, accessories, and proof of purchase.

To request a return, contact Tetsu & Oak through our Contact page before sending the item back. Returns sent without prior approval may not be accepted.
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable.
Kitchen knives that show signs of use, sharpening, damage, improper care, rust, patina, staining, or missing packaging cannot be returned.

Gift cards, clearance items, customized products, sharpening services, and completed repair or restoration work are final sale.

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect so that we can evaluate the issue.

Approved refunds are issued to the original payment method after the returned item has been inspected. Banks and credit-card providers may require additional processing time.

This policy does not limit any rights available under applicable consumer-protection law.